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As part of the office team, Debbie is responsible for the day to day office administration, customer service, licencing of the software and bookings for training courses & conferences.
Debbie re-joins Infusion Business Software in 2019 after previously working for the company for 6 years. She has spent over 20 years in office administration which included owning and running her own small business with her husband for 7 years.
Debbie is very organised and is fluent in all offices procedures, accounts to trial balance stage and has been using the Infusion Business Software for over ten years.
Glen comes to us with four years of experience in software development and seriously enjoys solving problems and constantly learning new technologies. With to his skills in open source web programming, Glen will initially be involved with maintaining and upgrading to our web portal solutions.
He has previously worked as a full stack developer in an innovative start up, a web site agency, and has also developed his own web applications.
As well as his love of programming languages, Glen has a passion for learning and teaching language and transitioned into IT from a previous career in English teaching in Taiwan after completing a Graduate Diploma in ICT. He was married in Taiwan and enjoys speaking Mandarin with his young son.
Joan joined the Infusion Business Software team in 2007.
As Software Support Manager, Joan assists clients and other support staff with advice on how to best utilise the software, as well as trouble-shooting, report writing and testing. She also runs training courses on-site and at the Infusion Business Software offices in Christchurch.
Joan brings with her considerable experience in software development across a range of industries, including meat processing, sales and distribution, warranty processing, insurance, book publishing, accountancy, share registry and light engineering.
With a strong interest in accounting systems, Joan has completed a number of accountancy papers as part of her software training and later for interest.
In her role as Software Support, Jude loves being able to assist clients and teach them the features of Infusion Business Software that will make their day-to-day life easier.
As well as providing software assistance to clients over the phone and via email, she also updates and adds new resources and articles to the online Knowledge Base, takes training courses and maintains course content, provides on-site support for new STIHL sites and undertakes testing as required.
Before joining Infusion Business Software in 2014, Jude was employed as an Office Administrator at a STIHL store, so has strong background knowledge of STIHL products.
As a Software Support Consultant, Kate’s role includes phone and email support, testing, report writing, data conversion and data manipulation.
Before joining the Infusion Business Software team in 2017, Kate was an end user of Infusion Business Software for over ten years in a product management, IT and accounts role for a medium-sized importing and wholesale business. Her background also includes technical writing, web and database design, and the development of training resources for clients in health, manufacturing and extractive industries.
In her current role, Kate loves finding practical solutions for clients that drive their business forward. Kate has a BSc and a Diploma in Internet Technology.
Kendall joined the Infusion Business Software team in early 2018.
As a Software Support Consultant, Kendall assists customers with learning how to best use the software for their company, taking email and phone queries, managing the initial software set-up, testing functionality and reporting on potential issues. It is the variety of her role that Kendall most enjoys, with opportunities to learn something new every day.
Previously, Kendall worked as a Case Manager for Work and Income and before that as manager of a diesel engineering company, where she first used Infusion Business Software.
Kendall has a Bachelor of Arts, majoring in Psychology, and a Certificate in Book Keeping. As well as her work at Infusion Business Software, Kendall works as an independent musician writing, recording, releasing and touring her own original material.
Lisa has been part of the Infusion Business Software team since 2012.
As a Software Consultant, Lisa’s role involves software conversions, installations, training, software testing, helping end users with accounting issues, problem-solving and general business management. One of the aspects of her role that she loves is being able to help a wide range of great people with their software and business management.
Lisa brings with her significant experience in finance, and accounting and management roles including her own accounting and bookkeeping business. She also has broad experience in data collection, storage and dissemination, particularly in the health sector.
In her role as Software Testing Manager, Mariana enjoys the challenge of constantly improving and expanding the capabilities of the software, and the immense learning experience.
As well as testing changes and new software features, Mariana also creates testing scenarios and is responsible for tracking issues and quality control.
Mariana brings with her over 25 years’ experience in accounting and administrative roles across various industries in Argentina, Brazil and New Zealand – from hospitality through to telecommunications and multinational petrochemicals.
Since arriving in New Zealand in 2005, Mariana has worked at a travel agent and at a book keeping company before joining the Infusion Business Software team as a Software Support Consultant in 2011.
Mike has been a Director at Infusion Business Software since 2003.
In this role he is involved in a range of functions, including staff management, business development and continual product and process improvement.
Prior to joining the Infusion Business Software team, Mike worked in a number of technical and manufacturing roles, and has significant experience and expertise in business management and strategic growth.
Mike was initially drawn to Infusion Business Software because it was an opportunity to join a smaller sized business at the ground floor, where he could really use his skills to help the business grow.
Mike enjoys helping people find solutions for their business to enable them to increase efficiencies and enhance profitability. He also gets a lot of satisfaction from helping clients find ways to run their business more efficiently.
Robyn has been a Senior Software Engineer with Infusion Business Software since mid-2018, specialising in software architecture and consultation, and software development. She is also team lead.
Robyn brings over twelve years in the IT software industry to her role, including experience in report writing and database administration. She enjoys solving coding problems, converting businesses needs into software solutions, and creating and maintaining systems programming to support the software team.
Robyn currently holds MCDBA (Microsoft Certified Data Base Administrator) and BICT (Bachelor of Information and Communication Technologies) qualifications.
As Senior Software Developer, Scott’s role at Infusion Business Software involves maintenance and development. He is always looking at ways to continually update and evolve the Infusion Business Software system to better meet – and anticipate – customer requirements.
Scott has been with the Infusion Business Software team right from the very beginning. In 2004, Scott began by providing support and development of utilities for NZA Gold and Aurora One accounting systems, which eventually led to the development of the complete standalone accounting system Infusion Business Software.
As a self-taught programmer, Scott’s key interest is coding. He previously worked for NZA Gold and MYOB as telephone support for the NZA and Aurora One product.
An integral part of the office team, Suzie is responsible for all account enquiries, reconciling payments, chasing arrears, and all account-based work.
Suzie joined Infusion Business Software in late 2016, bringing with her significant experience in financials and office management, and impressive organisation skills. Prior to this role, Suzie was Assistant Manager and Accounts Manager at Allstor Self Storage.
Tim is the Managing Director and Founder of Infusion Business Software. Having built the company from the ground up, Tim is still actively involved in almost every aspect of the business, including sales, HR, marketing, finance, and customer management. In this way he is able to ensure customers remain at the forefront of everything they do.
While Tim’s background is in accountancy, in 1993 he branched out into the IT industry, offering sales and support services for accounting solutions, NZA Gold and Aurora One. By working with his customers and understanding the market, Tim saw an opportunity to develop his own solution, with the first release of Infusion Business Software in 2004.
Since then, Tim’s desire to help small and medium-sized businesses grow and succeed has enabled him to provide business solutions to over 3,000 sites in Australasia.
Yanni joined the team at Infusion Business Software in 2017. As a Software Support Consultant, he really enjoys the variety and problem-solving aspects of his job, as well as the challenge of always learning new things in a fast-evolving industry.
In his current role, Yanni focuses on the more technical issues that affect customers. He also does a lot of work with data – from converting a new client’s existing accounting data, to assisting clients with data integrity issues. In addition, he looks after Infusion Business Software’s internal IT needs and computer issues.
Before joining the Infusion Business Software team at the Christchurch Head Office, Yanni worked for Xero in Auckland. He also has a Bachelor of Political Science and Economics.
Infusion has ticked all our boxes and we would enthusiastically recommend Infusion to other Plumbing or Service Industry firms.
— Raewyn Millington, Breen Plumbing LtdRead More