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"With the phenomenal growth of our 60 STIHL SHOP™ Outdoor Power Equipment stores throughout New Zealand and our commitment to expert servicing and sales skills, but on a much larger scale, the introduction of a customised IT platform became a necessity.
After a robust selection process, based on an equal weighting of product and company culture, Infusion Software proved themselves to be head and shoulders above their competition. Not only was the company conveniently based in New Zealand, it was flexible, smart and had an outstanding track record of proven success.
The technology developed by Infusion ticked all our boxes when it came to functionality and user requirements which enables individual stores to manage their customers, servicing, ordering, financials, sales and reporting functions within one system.
The result has more than met our expectations providing an extremely fast system for our entire network that's easy to use, with streamlined data management and reporting in both directions ... and, most important of all, a facility that doesn't distract STIHL SHOP™ owners and staff from the customer in front of them”
"Moving to a new POS system was a difficult & carefully considered decision. We had to move on from one of Australia's most popular retail software programs as it could no longer handle the size of our database.
We looked at a few of the popular OPE industry-specific software applications & Sprockit stood out from the rest. Yes, it was great that it also had the support from a couple of our major suppliers however it was the after-sales service & backup that sealed it. As with all migrations of data, ours proved challenging though it was never a problem for Infusion to rectify any inconsistencies.
The software has performed very smoothly since its inception & any suggestions are taken on board & generally integrated into ongoing software updates. We are still & will be for some time making better use of the features provided by Sprockit that in turn will make it easier for us to do our job, looking after our customers. The backup & support has proved to us that Infusion is in it for the long haul & is a company that we are proud to be associated with."
David Brett, Dubbo Mowers & Chainsaws, Managing Director
"If I was asked by a STIHL Dealer why they should be using SPROCKIT, I'd say it's easy to use.
Designed specifically for our industry and they're a great company to work with. The biggest benefit has definitely been the workshop management, it's a lot cleaner and you can tell where every job is at when you sign in to the system.
The other thing I like is the stock with serial numbers which means all your major equipment can be managed quite easily and simply. All of your products can be looked up using the barcodes which is a fantastic time-saver for us.
A good tip is to make sure all your information is right before it goes in, everything after that will be easy. "
Paul Brabham, Brabham's, Bathurst
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The result has more than met our expectations providing an extremely fast system for our entire network that's easy to use, with streamlined data management and reporting in both directions ... and, most important of all, a facility that doesn't distract STIHL SHOP™ owners and staff from the customer in front of them